Help centre

Orders and tracking

Everything about placing an order, changing it before the cook starts, and tracking the food from the kitchen to your door.

Frequently asked

Common questions on this topic.

How do I place an order?

Set a delivery postcode, browse cooks open now, add what you want to the basket, and pay at checkout. Most orders go through in under two minutes. If you would rather chat, open /chat and ask the agent in your language.

Can I change an order after placing it?

You can edit or cancel for free until the cook accepts the order. After that, the cook may have started prep, so changes depend on the kitchen. Open the order in your account and tap "Message the cook" to ask. We will not charge you a cancellation fee unless ingredients have already been used.

Where is my order right now?

Open the order from your account or from the order confirmation email. The status updates from accepted, to preparing, to ready, to picked up, to delivered. The rider has a live map link in the picked-up stage.

My order is late. What do I do?

Each cook gives a delivery window, not a single minute. If you are five minutes past the end of the window, the agent will reach out automatically. You can also tap "Get help with this order" inside the order screen and a person will pick it up within minutes.

Can I order for someone at a different address?

Yes. At checkout, set the delivery address to wherever you want it sent. You can add a gift note that the rider hands over. Useful for sending soup to a relative, or sending a tray of food to a friend who just had a baby.

Still need help?

If your question is not covered here, talk to your guide or contact a human directly. We respond within one working hour, 8am to 10pm UK time.