Help centre
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Orders and tracking
Placing, changing, and tracking an order from kitchen to door.
Delivery
Windows, riders, missed deliveries, and how scheduling works.
Payments and refunds
Cards, Apple Pay, Google Pay, refund timing, and disputes.
My account
Sign-in, addresses, language, and closing your account.
Allergens and dietary
Allergens, halal, kosher, vegetarian, and vegan filters.
For partners
Quick links for cooks. Detailed partner help lives separately.
Talking to your guide
How the chat agent works, languages, voice notes, and handoffs.
Safety
Food hygiene ratings, kitchen verification, and reporting issues.
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